Letter sent to Michael Thompson from United Healthcare

Sent: Monday, June 02, 2014 @ 10:27 AM

Hi Mr. Thompson,

Welcome to UnitedHealthcare!  Your assigned Policy Number will be 902568 effective 6/1/2014.  

As the Implementation Manager assigned to Tunica County Board of Supervisors, my role is to facilitate the implementation process for you in conjunction with your Strategic Account Executive (Elizabeth Bailey).

The remainder of your UnitedHealthcare team will include your Field Account Manager (Malorise Martin), your Billing Analyst (Kathy Paulsen), your Eligibility Analyst (Chris Pasquarello) and your Dedicated Client Service Manager (pending).  We will work to exceed your expectations in delivering a better health care experience for you and your employees.

I will complete the initial build and send to Quality Control before conducting a final audit for release.  This build is the foundation/source of truth that will be utilized by all downstream areas going forward.

The next steps involve the creation of your location codes, setting up your customer service data base containing all of your plan information and building your plan benefits in our claims payment system.

I will continue to send email updates throughout the entire implementation process until overall ready, which includes ID Card Postmark and Prior carrier Credits being loaded.

We sincerely appreciate the opportunity to provide benefits and services to Tunica County Board of Supervisors.  Please feel free to contact me with any questions!

Thanks and have a great day, 

Kaylea Crabbe
Client Implementation Manager (Gulf States)

Implementation Management Organization, UnitedHealthcare

(office) 601-718-6531
email: kaylea.crabbe@uhc.com

(UnitedHealthcare (logo))

We have a dedicated service team that can help with all of your service issues via our service line, 1-888-UHC-HLP1 or 1-888-842-4571.  This team includes experts in claims, billing, and eligibility as well as your assigned Service Account Manager.

Blogger's note:  The copy of this letter was sent to me by Nick Floyd and Associates.